Refund policy

Last updated: July 26, 2026

We want you to be happy with your BoxyLoot purchase. This policy explains how returns, exchanges, damaged items, and refunds are handled.

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unused, in the same condition in which you received it, and returned with its original packaging and any included accessories. You will also need your receipt or other proof of purchase.

To start a return, email support@boxyloot.com with your order number and the reason for the return. If your return is accepted, we will send return instructions and the return address. Items sent back without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@boxyloot.com. Include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, arrange a replacement, repair, store credit, or refund at no additional cost to you.

Non-returnable items

Custom-made, personalized, or otherwise specially commissioned products cannot be returned or exchanged for change-of-mind reasons. We also cannot accept returns of gift cards, items marked final sale, or products that have been used, altered, or damaged after delivery. These exclusions do not apply when an item arrives damaged, defective, or incorrect, or when applicable law gives you additional rights.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and for using a trackable shipping method. Original shipping charges and import duties are not refundable unless required by law. If the return is caused by our error or by a damaged or defective item, BoxyLoot will provide appropriate return or replacement instructions and cover reasonable return shipping where applicable.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved. Availability of limited-edition and small-batch products is not guaranteed.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact support@boxyloot.com.

European Economic Area and United Kingdom

If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to cancel an eligible online purchase within 14 days, subject to applicable exceptions, including certain personalized or custom-made goods. Nothing in this policy limits rights that cannot legally be waived.

Contact

Questions about returns or refunds can be sent to support@boxyloot.com. Please do not mail a return before receiving authorization and the correct return address.