FAQ
Quick answers about shipping, discounts, returns and our products. Can't find what you need? Email support@boxyloot.com.
How long does it take for my order to ship?
Most orders are dispatched within 3–5 business days after payment is authorized (weekends and public holidays are not business days). Available shipping services and estimated delivery dates are shown at checkout before you pay. When tracking is available, we email a shipping confirmation, and carrier tracking can take up to 48 hours to show its first update.
How much does shipping cost?
Standard shipping is free on orders of US$25 or more. Orders under US$25 ship for a flat US$8. The exact charge is always displayed at checkout before payment.
Do you ship internationally?
Yes. We ship to the destinations offered at checkout, and free standard shipping on orders of US$25 or more applies there too. International orders may be subject to import duties, taxes or customs fees set by the destination country; unless checkout states otherwise, these are the recipient's responsibility.
Will my order arrive before Christmas?
Delivery estimates for your address are shown at checkout. Because orders are dispatched within 3–5 business days and carriers are busier in December, we recommend ordering holiday gifts as early as possible.
Do you offer discounts when buying several gifts?
Yes — our Christmas mix-and-match offer applies automatically at checkout, no code needed: 5% off 2 or more items, 10% off 5 or more items, and 20% off 10 or more items. Email subscribers also receive 10% off their first order. The best eligible offer is applied automatically; offers do not stack.
What is your return policy?
You can request a return within 30 days after delivery. Items must be unused, in their original condition and packaging, with any included accessories. Email support@boxyloot.com with your order number and the reason for the return, and we will send instructions. For change-of-mind returns, the customer pays return shipping. Custom-made or personalized items cannot be returned for change-of-mind reasons.
What if my item arrives damaged or incorrect?
Please contact support@boxyloot.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will investigate and provide a replacement or return instructions, and cover reasonable return shipping where applicable.
What are your products made of?
Most BoxyLoot pieces are 3D printed, typically in PLA plastic. Materials and approximate dimensions are listed in the details section of each product page.
Can I change my shipping address after ordering?
Contact us as soon as possible at support@boxyloot.com. We cannot guarantee changes once production or fulfillment has begun, so please double-check your address before placing an order.
How can I contact BoxyLoot?
Email support@boxyloot.com. We usually reply within 1–2 business days.